We'll need to get some information from you so we can get you a replacement part as soon as possible.
Please use the parts list in your instruction manual to identify the part/s you require.
Email us at firstname.lastname@example.org with:
- the number identifying the faulty part (starting with PSP) - you will find this on the parts list in your instruction manual,
- a picture of the fault,
- a picture of the batch sticker which you'll find on the underside of one of the wooden parts,
- your original purchase receipt showing date of purchase,
- your address and phone number.
Once you have sent us this information, we'll be in touch within 2 business days to advise next steps.
If you need to download the instruction manual for your SnüzPod, you can do so here: