At Edwards & Co, we design products that are of high quality and extremely durable. We pride ourselves on putting our products through rigorous testing and meeting industry and country standards, therefore we support our customers should an issue arise.
Please read our Manufacturer's Warranty in full:
If you would like to let us know about an issue you believe is covered under warranty, please do so by emailing us at firstname.lastname@example.org
We will require the following information before we can look at any warranty claim so please include this in your email:
- A picture or video of the issue you are experiencing.
- A copy of your original purchase receipt showing date of purchase,
- Your street address, email address and mobile number.
- For an Otto or Oscar Mx warranty claim, we will also require a picture of the stroller manufacturing sticker which you will find on the stroller frame, near the storage basket.